From Phones to CEOs: Why First-Hand Experience Builds Better Leaders
Facing the Fear: Let’s be honest: for many young professionals today, picking up the office phone can be daunting. Researchers even have a name for it - telephobia. A UK survey found that 76 per cent of millennials feel anxious when making or receiving calls, compared with only 40 per cent of baby boomers. As workplaces rely more on digital communication, using a phone can feel old-fashioned or uncomfortable. We view it differently, making sure everyone - from apprentices to senior leaders - beg
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